Privacy Policy

Privacy Policy Highlights

We take your privacy seriously, and we want you to know how we
collect, use, share, and protect your information. “Setup Xperts”
means any entity that carries the Setup Xperts brand, and any of our subsidiaries or divisions.

We want you to read the whole policy. This highlights section provides a summary of Setup Xperts privacy practices, and is not the whole policy. The highlights and full privacy policy apply to Setup Xperts retail stores, our website at www.setupxperts.com, and other locations where we may collect personal information.

What We Collect

• • We may collect personal information such as your contact, billing,
    and shipping information. We may also collect Setup Xperts graphic
    information, such as your birthday.
  • We collect information regarding your interactions with our websites and store.
  • We may obtain additional personal and non-personal information from third-party providers.

Uses of Information

• • • Setup Xperts does not sell or rent your personal information to third parties.
    • We use information about you to fulfill your requests, administer
      various programs, provide services, and for other business purposes.
    • Your personal information may be shared with current or future Setup Xperts entities or subsidiaries.
    • We may also use the information you provide to send you marketing communications.
    • In some circumstances, Setup Xperts may share your information with certain third parties to perform services on our behalf.

Your Choices

You may choose to:

• • • Stop receiving e-mail, direct mail
    • Update and correct your personal information

Important Information

• • • Setup Xperts does not knowingly collect information online from children under 13.
    • The Setup Xperts Companies value our relationship with our
      customers and we are committed to responsible information-handling
      practices. Please read our entire Privacy Policy.

How to Contact Us

E-mail:

info@setupxperts.com

Address:

 

Setup Xperts Privacy Policy

Your use of any of our sites is subject to the Conditions of Use for that site.

This Policy applies to:

• • • The websites owned or operated by www.setupxperts.com and any of
      our subsidiaries or related companies, unless that site has its own
      privacy policy; if it does, that policy applies
    • The www.setupxperts.com Website
    • Information we collect in Setup Xperts and at other locations and events under the Setup Xperts name
    • Additional products and services that Setup Xperts offers.
      Supplemental details about information collection, use, and sharing
      relating to those products and services can be found in our:

For simplicity, we will call the Setup Xperts Websites and digital properties throughout this policy.

What We Collect

Information you give us

We collect and store information you provide through our digital properties and in our stores.

The information we collect from you includes things like:

• • • Name
    • Mailing address
    • E-mail address
    • Phone number
    • Credit card number and other payment information

In certain situations, we may also collect things like:

• • • Location information (such as when you ask us to tell you about nearby stores)
    • Demographic and lifestyle information (if you sign up for a registry or birthday list)
    • Your responses to surveys

Information you give us about others

You may give us information about other people, such as the name and
address of a gift recipient, or the name and contact information of
someone who will pick up items for you at a store. We will only use this
information for the specific reason you provide it.

Information from other sources

We may receive information about you from other sources, including
third parties that help us update, expand, and analyze our records and
identify new customers, and provide products and services that may be of
interest to you.

Information collected automatically online

We collect information about your interactions with us, including the
type of device or browser you’re using, your IP address, your browsing
behavior while on our website, and the URLs of the websites you were at
before you visited our site (these are called “referring URLs”).

Setup Xperts and our partners use technologies such as cookies or
similar technologies to analyze trends, administer the website, track
users’ movements around the website, and to gather demographic
information about our user base as a whole. Users can control the use of
cookies at the individual browser level.

We may permit third-party service providers to collect and process
some information from our digital properties. We may share personal
information with those providers and may have similar arrangements with
interest-based advertisers. We provide more information about
interest-based ads below. Our digital properties are not designed to
respond to “do not track” requests from browsers.

Location information

Some of our digital properties may collect your location to help you
search for one of our stores or to use special mobile features within
some of our stores. For example, Setup Xperts works with third
parties to provide you helpful messaging in your mobile app when you
come to our stores. We also may use this information to determine
whether to provide you with content, information, and notices that may
be required by law based on your location.

For any mobile application to identify your location, you must enable
location services through your mobile device’s settings. If you do not
want Setup Xperts to collect this information or to enable these
features, you can turn off location services on your mobile device.
Setup Xperts has no control over your device’s settings.

Store cameras

Our stores may use cameras for asset protection and other operational
purposes, such as measuring traffic patterns and protecting and
improving our business.

How We Use the Information We Collect

• • • Identifying you on our websites in order to customize your
      experience (for example, based on your purchase history or your
      location)
    • Fulfilling orders and requests for products, services, or information
    • Processing refunds, returns, and exchanges
    • Tracking and confirming online orders
    • Delivering and installing products
    • Marketing and advertising products and services
    • Conducting research and analysis

Information retention

We may retain your information for as long as your account is active
or as needed to provide you services, comply with our legal obligations,
resolve disputes, and enforce our agreements.

How We Share Your Information

Setup Xperts does not sell, rent, or trade your personal
information to third parties. We share your information only in the ways
we describe below. We may combine or share information among current or
future Setup Xperts companies, including affiliates and subsidiaries.

We may share your information with third parties to perform services on our behalf such as:

• • • Fulfilling orders and delivering packages
    • Scheduling and performing installations
    • Servicing products
    • Sending Setup Xperts marketing communications
    • Fulfilling subscription services
    • Conducting research and analysis

Sometimes we may be required to share personal information for legal
reasons, for example, if we are required to do so by a regulation, court
order, subpoena or other legal process. We may also share information
when we believe it’s necessary to comply with the law or to respond to a
government request, or when we believe disclosure is necessary or
appropriate to protect Setup Xperts, our customers, or others.

We may share personal information in the event of a corporate sale,
merger, acquisition, dissolution, or similar event. If such an event
takes place, we’ll notify you through e-mail (if we have your e-mail
address) and/or a prominent notice on our applicable website(s) of any
change in ownership, as well as any choices you may have regarding your
personal information.

How We Protect Your Information

We use a variety of information-security measures to protect your online transactions with us.

• • • We use reasonable security measures to protect the confidentiality
      of personal information under our control and appropriately limit access
      to it.
    • Our digital properties use encryption technology to protect your personal information.

We are committed to protecting your information, but you can do your
part. You should create a strong password and protect against
unauthorized access to your password and your computer. Be sure to sign
off when finished using a shared computer and do not share your password
with anyone. We cannot guarantee the security of any information you
transmit to us and by using our digital properties you acknowledge that
you do so at your own risk.

Your Choices

You may at any time:

• • • Stop receiving marketing or promotional e-mails, direct mail, phone, and mobile marketing communications
    • Update and correct your personal information
    • Deactivate your account
    • Request removal of information you post on our digital properties;
      in some cases, we may not be able to remove your content or personal
      information, in which case we will let you know if we are unable to do
      so and why

To do any of these, let us know by one of these methods:

• • • Follow the directions in a marketing e-mail, direct mail, or mobile communication that you receive from us
    • Provide your request and current contact information through one of the contact methods listed under “Contact Us” below

Please note: Even if we are able to anonymize or make your content or
information no longer visible, this does not ensure complete or
comprehensive removal of your content or personal information from the
Internet.

Protecting Children’s Privacy

We are committed to protecting children’s privacy on the Internet and
we do not knowingly collect personal information from children under
the age of 13.

Links to Other Websites

Our websites link to other websites, many of which have their own
privacy policies. Be sure to review the privacy policy on the website
you’re visiting.

Social Media Features

Our website includes ways to interact and share using social media,
through features such as the Facebook “Like” button, the “Share This”
button, or interactive mini-programs that run on our website
(“widgets”). These features may collect information such as your IP
address or the page you are visiting on our website, and may set cookies
to enable the feature to function properly. Social media features can
be hosted by a third party or hosted directly on our website. Your
interactions with these features are governed by the privacy policy of
the social media company providing the feature. If you have questions or
concerns regarding our privacy policy or practices, please contact us
at info@setupxperts.com

Privacy Policy Updates

We may need to update our Privacy Policy as we and our customers grow
and evolve. If we make material changes, we will notify you by e-mail
(sent to the e-mail address specified in your account) or by means of
posting a notice on this website prior to the change becoming effective,
as well as inform you of any choices you may have with respect to these
changes6660 Kennedy Road Mississauga L4Z 1P3 ONTARIO CANADA